Terms & Conditions
Safe Sure Care Ltd (the “Service Provider”) provides health and social care, first aid and health and safety training services to business clients. The Service Provider has reasonable skill, knowledge and experience in that field. These Terms and Conditions shall apply to the provision of services by the Service Provider to its clients. so please read them carefully, as it is your responsibility to understand our Terms and Conditions, which can be updated at any time without prior notice
The term “Safe Sure Care Ltd” or “us” or “we” refers to the owner of the website whose registered office is Chaucer Centre,Canterbury Rd Morden,Surrey SM4 6PX . Our company registration number is 10583239
The term “you” refers to the user, customer or viewer of our website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Safe Sure Care Ltd’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Course Terms and Conditions:
Safe Sure Care has 2 different sets of terms and conditions which apply to the different services and products we supply.
• Individual Bookings & Public/Open Courses
• Group Bookings & On-site Training
Individual Bookings & Public/Open Courses Terms & Conditions
A booking on a Public Course can be for and by an individual participant or can be booked by an organisation for a member of their team.
A booking by an individual is a booking for the named individual and is not transferable unless agreed with Safe Sure Care Ltd.
A booking is for a “place” booked and not a place booked for a specific delegate. We keep this flexibility for you, the customer, in case you need to send an alternative delegate to the course at the last minute. (Please note this does not apply to accredited courses, especially those courses that are blended see separate section below for separate terms and conditions)
Attendance is retrieved from the Attendee Sheets completed at the beginning of the course allowing Safe-Sure Care to issue certificates. Certificates are generated and issued using the Attendee Register from the beginning of the course. These certificates are emailed to the Client who made the booking (unless advised differently) within 14 days following the course. Please ensure that delegates attending the training course complete the attendee sheet clearly as any certificate amendments may incur a charge. Should you choose for your certificates to be printed and posted by Safe-Sure Care, this can be arranged for £2.50 per certificate.
All prices quoted on the website are full costs, the company presently is not registered for VAT so this is the full price. Payment for public/open courses must be made in full, at the point of booking to our Finance Department. An Invoice will be issued via email with payment details. No course information will be provided until payment has been received. If payment is not received within 7 days following your booking, your place(s) will be released.
An Invoice will be issued upon confirmation of each booking and payment will need to be via BACS transfer. – Bank details can be found on the Invoice (please quote the Invoice number as a reference)
We would like to offer the “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel your booking, please put this into writing within 14 days of the date of booking to: email@example.com
All cancellations must be acknowledged in writing by Safe-Sure Care Ltd. Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due.
For Safe-Sure Care Ltd to continue offering high-quality training at a low-cost fee, any cancellations made outside of the 14-day cooling-off period will incur a charge of 50% of the order value, If a cancellation or amendment is made within 14 days before the course date (irrespective of when the course was booked), a charge of 100% order value will be made payable to Safe Sure Care Ltd.
All requests for transfers made within 14 days of your booking will be transferred at no cost, however, any transfer requests made after the 14-day cooling-off period, but up to 14 days before the course date will incur a £10 administrative fee, per delegate.
Any requests for transfers made within and after the 14 days approaching the course date cannot be made and the full charge of the original booking will be incurred. Please contact firstname.lastname@example.org to discuss available options at this point.
If Safe-Sure Care needs to reschedule an Open training course, at least 7 days' notice will be given. A new date will be provided, and delegates will be transferred to the new date at no further cost. If the new date offered is not suitable, then the place/s may be transferred to an alternative course within the same public course location at no cost.
Safe-Sure Care reserve the right to at any time to change the date of an Open Course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Safe Sure Care, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
It is the responsibility of the delegates attending the Open Courses to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Delegates who arrive late to a public course may be informed by the Tutor that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, the place secured is still payable in full as per the Invoice and payment terms. In the case of the accredited course late entry in not allowed by the authorising body as there is a stipulation that the candidate is required to have a stated number of contact hours for certification so no lateness can be accepted. They will be informed they are not able to attend and payment will be due as stated above following these terms and conditions.
Training venues for Open Courses will be within an 15 mile radius of the town or city of that advertised. Safe-Sure Care has the right to change the venue due to the demand of our courses to ensure the venue meets our needs, this may, from time to time, be further and customers will be notified accordingly, however, this does not forfeit your contractual obligations to Safe-Sure Care Ltd.
In House/Onsite Course Bookings:
All Onsite bookings are confirmed at the point of booking and a member of staff will confirm the course subject and price with the Client and secure that Onsite session. The Client will receive confirmation that the course has been secured and the company will then source dates. From this point, we offer a “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel the Onsite session booked, please put this into writing within 14 days of the date of booking to email@example.com. All cancellations must be acknowledged in writing by Safe-Sure Care. Further cancellation terms can be found below in “Rescheduling & Cancellation”.
Clients are to provide a suitable training environment, which adheres to Health and Safety regulations. Ensuring all Safe-Sure Care Ltd representatives are provided with safe and comfortable surroundings with refreshments available for the duration of their visit to the client’s premises.
Safe-Sure Care will provide the Client with handouts and resources via email. It is the Client's responsibility to print and supply delegates with these resources and handouts for the booked course. Printed Handouts can be ordered at £2.50 per delegate to cover printing charges. Please speak with the Safe-Sure Care team if these are required before the course so they can be supplied.
Certificates are generated and issued using the Attendee Register from the beginning of the course. These certificates are emailed to the Client who made the booking (unless advised differently). Please ensure that delegates attending the training course completes the Attendee Sheet clearly as any certificate amendments may incur a charge. Should you choose for your certificates to be printed and posted, this can be arranged for £2.50 per certificate,
Clients are to ensure that the venue details are supplied to Safe-Sure Care Ltd within 10 days of a date agreement and provide details of any special requirements for the scheduled course in the same timescale.
Occasionally equipment may need to be sent to the client before a course. Clients must notify Safe-Sure Care if the address to receive any equipment differs to that of the venue address. Courier charges may apply if Safe-Sure Care is not notified within 7 days before the date of the course.
Clients must ensure that all equipment received is responsibly looked after by the Client until it is re-collected by the Safe-Sure Care chosen courier company.
All Onsite courses will be invoiced at the time of booking. Upon receiving written or verbal confirmation to make a booking an invoice will be issued and deemed as your agreement to attend training with Safe Sure Care Ltd
Payment of the invoice must be made in full within 14 days of the booking Failure to pay may result in your course being cancelled or postponed to a later date Non-payment of the invoice is not an acceptable means of cancelling a course. Cancellation must be made in writing to firstname.lastname@example.org All open Invoices that are not paid by the due date may be subject to commercial late payment fees in line with HMRC Guidelines, and legal action taken to recover any unpaid invoices. In certain circumstances, e.g. a late booking is made or an agreement has been made not to invoice until after a course certificates will not be released until payment is made.
For regular customers where alternative payment terms may be agreed Safe-Sure Care Ltd reserve the right to cancel, reschedule, or hold future courses that are scheduled, should payment for previous courses delivered breach 30 days from their respective due date.
Should you need to reschedule the date of your Onsite course, this can be done easily by contacting email@example.com however in some circumstances, charges may apply. Charges will only apply if we receive notification of the request to reschedule within the below time frames:
31 or more days notice – 0% charge
30-22 days notice – £50 charge per course
21-15 days notice – £125 charge per course
14 – 7 days notice – £200 charge per course
6- 2 days – 80% of the course value
Cancellation within 48 hours or on the day of the course 100% of the course value.
If Safe-Sure Care needs to reschedule an Onsite training course, at least 7 days’ notice(unless circumstances are out of their control, i.e. adverse weather, last-minute trainer sickness) will be given and a new date will be provided at no further cost. If the new date offered is not suitable, then the company will work with the Client to source a new, suitable date.
The terms and conditions for cancellations for onsite bookings are same as and in line with those already stated in the “Cancellation for Individuals” section above.
In addition, the following additional T & C’s for Onsite/Group Bookings will apply:
Unless otherwise agreed, a date for the Onsite course(s) must be chosen and confirmed between Safe Sure Care and the Client within 14 days of the booked course. If Safe-Sure Care continues to provide availability for the course and the Client is unable to confirm a selected date within 14 days of when the booking was made, or we continue to receive no response from the organisation, Safe Sure Care reserves the right to cancel the course at a cost of the full order value to the customer.
Safe Sure Care Ltd reserve the right to at any time to change the date of an Onsite course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Safe Sure Care, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
Additional Terms and Conditions for Accredited Courses:
A booking on an accredited open course, as in First Aid is a place for a specific person, this is a requirement by the authorising body. It is to ensure all diversity and equity regulations regarding any reasonable adjustments (for learning or physical disabilities) are adhered to. It is a requirement that any reasonable adjustments required are authorised by the accrediting body and notice is required before the course to apply for this. Due to these facts, an alternative delegate cannot be sent on the course unless agreed by Safe-Sure Care before the commencement of the course. If an alternative candidate arrives on the day of the course without prior arrangement the company reserves the right to refuse entry onto the course. Any payments made in these conditions are non-refundable as this is deemed a breach of the contract.
Fitness To Attend Training.
Accredited Training Courses consist of practical elements within each course which require assessment (depending on the type of course conducted), which includes Recovery Position, CPR Training, Manual Handling, Bleeding Assessments, and Physical Intervention skills. It is your responsibility (the person attending training) to make the course instructor aware of:
Any medical conditions.
Any medication being taken.
If you are pregnant.
Any medical problems that may prevent you from completing any sections of the training.
Any Accident or Incident during any course MUST be reported to the course instructor on the day of training and an entry MUST be filed within the accident book.
We, or any of our instructors will not be held responsible for any injury suffered by any person attending any of our courses.
Any candidate attending an accredited course, either as an individual booking or through a company booking scheme “Must Produce Photo Identification to attend training”. Failure to produce identification at the start of any course will lead to participants not being able to attend training. Safe Sure Care Ltd will not be held responsible for any participant who does not produce identification at the start of any course. In this instance all course fees payable for training will be lost, their responsibility to produce identification before course start time.
Courses booked cannot be re-sold or offered to any other organisation without the knowledge or consent of Safe-Sure Care Ltd. This may result in the course being cancelled/place/s being removed from the course or if a discounted rate is given, the full price will be charged for the course.
From time to time, Safe-Sure Care Ltd may introduce a discount on particular courses. These discounts may be introduced for several reasons, however, any places booked before the release of this discount will still be charged at the previously advertised and invoiced rate. If you wish to take advantage of the newly discounted rate, you may book an additional place(s) at the discounted rate by quoting the discount advertised at the point of booking.
Failure to adhere to these terms and conditions may result in any discount given being removed. Discounts provided are conditional of the invoices being paid within the period agreed and failure to adhere to this can result in discounts being withdrawn and a new invoice for the full cost of the course issued.
Staff Participation/Behaviour in Courses:
As part of the contractual agreement, all attendees are expected to take a full and active part in the course, including any activities required to gain the required competencies. The tutor will explain the expectations of all participants at the beginning of the classes.
To ensure this following conditions are expected to be followed by all participants:
-No one other than the participants are to attend the course, no pets or children. Are permitted to attend.
-All participants must be in attendance for the whole duration of the course. No one who has managerial responsibilities that would take them away from the course or disturb them during the training are to attend.
-There is to be mutual respect for the tutor and all other participants.
The course is conducted in line with the Equity and Diversity Act 2010 and it is expected all participants will also uphold these values in any discussion or comments. Anything considered to be disrespectful to either another participant or the tutor will not be acceptable.
-Course times are to be adhered to, any lateness on arrival or from breaks is disruptive to the class. Any lateness of more than 15 minutes for a half day or 30 minutes for a full day, will mean the candidate has not met the required timings to receive their certificate. Please note ANY lateness on an accredited course will mean the candidate cannot continue to attend. The timings for the course will not be changed to suit particular candidates so all attendees should ensure they can attend for the full time of the course before starting the course or should rearrange an alternative date in terms of cancellation conditions already stated.
There is no mobile phone or use of any other devices to access the internet or social media permitted whilst the training is ongoing, except break times or emergencies. This includes using the phone or device or simply checking it, neither are acceptable.
For any courses that require competencies to be completed, the tutors decision is final, if a candidate considers that they have been unfair or harsh in the decision they have the right to appeal against that decision in writing to firstname.lastname@example.org or In the case of a course arranged through an organisation this concern should be raised with their organisation's line manager for discussion with Safe Sure Care Ltd.
Any candidate to be deemed to be in breach of these conditions it is at the tutor's discretion to issue a warning and if deemed necessary the candidate will be asked to leave the course. If this action is taken there will be no refund of the costs of the course as the candidate is in breach of the terms and conditions of the contract. Whenever a candidate is asked to leave a course their line manager will be notified or the individual written to, if this is an individual booking by Safe Sure Care regarding the matter it will be at the discretion of Safe Sure Care Ltd whether they will be allowed to attend future courses.
Certification and Assessments:
All practical assessments and written exams, where needed for certification must be passed before certification can be issued. Candidates will not pass any course and receive any certification if assessments, or examinations are failed. We offer a no refund policy on courses where assessments and, or examinations are failed.
We will offer extra assistance to help students through examinations and assessments where needed, but students must still pass the examination and assessment on their own merits.
Safe-Sure Care may occasionally use associate tutors, they are responsible for the quality of the training undertaken and shall ensure that the training is performed with all reasonable care, and without limitation, they are wholly responsible for the training they provide, Safe-Sure Care Ltd will not be liable for any loss, damage, illness or injury to persons or property, however, caused, except where such liability is imposed by law. All Associate Tutors will hold the required Professional Indemnity and Public Liability insurance and any professional registrations required for the courses they are undertaking. These details will have been checked by Safe-Sure Care Ltd before engaging the Tutor. The Tutors will be responsible for updating their skills and maintaining their own CPD records.
Any views or opinions presented on training sessions, not outlined on the advertised Safe Sure Care course content(s) are solely those of the Associate Tutor and do not necessarily represent those of Safe Sure Care Ltd. If you feel at any point that the training you have received is not up to current best practice and national guidelines, please notify Safe-Sure Care Ltd in writing, within 14 days after the course date so we can conduct a full investigation. For a copy of our complaints procedure please contact email@example.com
Non-Soliciting/Sub-Contracting of Associate Tutors.
All Associate Tutors are under a contractual agreement not to solicit or subcontract with Safe Sure Care Ltd’s clients. Neither Party shall, for the Term of the Agreement and for 12 months after its termination or expiry, employ or contract the services of any person who is or was employed or otherwise engaged by Safe-Sure Care Ltd at any time about the Agreement without the express written consent of that Party.
Neither Party shall, for the Term of the Agreement and a 12-month period after its termination or expiry, solicit or entice away from the other Party any customer or client where any such solicitation or enticement would cause damage to the business of Safe-Sure Care Ltd.
For any staff member attending one of Safe-Sure Care courses, the employer should ensure that they are appropriately insured under the organisation's indemnity insurance for undertaking the training course and any skills or activities that are included in the training session and that this continues whilst they are undertaking these skills when working back in the clinical setting. For any individually funded courses, Safe-Sure Care Ltd public liability insurance will cover you for attending the course only, but will not extend to practising the skill after attending if not employed within an organisation with appropriate indemnity insurance.
All complaints must be sent in within 4 weeks of the incident. Complaints received outside of this timeline will not be considered.
All complaints must be sent in writing to firstname.lastname@example.org
All Complaints will be dealt with as per our complaints procedure.
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