Use of this site constitutes your acceptance of these terms and conditions which take effect at the time you first access the site.
If you do not accept these terms and conditions you must not use this site.
Safe-Sure Care Ltd reserves the right to change these terms and conditions at any time by posting changes online. It is your responsibility to refer to these terms and conditions on accessing this site.
Continued use of this site after such changes to the terms and conditions constitutes acceptance of those posted changes.
Open Course Bookings:
A booking on a Public Course that is not accredited (for accredited course bookings please see separate section below) is a “place” booked and not a place booked for a specific delegate. We keep this flexibility for you, the customer, in case you need to send an alternative delegate to the course at the last minute.
2. Accredited Courses:
A booking on an accredited course, as in First Aid is a place for the specific person, this is a requirement by the authorising body. It is to ensure all diversity and equity regulations regarding any reasonable adjustments (for learning or physical disabilities) are adhered to. It is a requirement that any reasonable adjustments required are authorised by the accrediting body and notice is required prior to the course to apply for this. Due to these facts an alternative delegate cannot be sent on the course unless agreed by Safe-Sure Care prior to commencement of the course. If an alternative candidate arrives on the day of the course without prior arrangement the company reserves the right to refuse entry on to the course. Any payments made in these conditions are non-refundable as this is deemed a breach in the contract.
Attendance is retrieved from the Attendee Sheets completed at the beginning of the course allowing Safe-Sure Care to issue certificates. Certificates are generated and issued using the Attendee Register from the beginning of the course. These certificates are emailed to the Client who made the booking (unless advised differently) within 14 days following the course. Please ensure that delegates attending the training course completes the attendee sheet clearly as any certificate amendments may incur a charge. Should you choose for your certificates to be printed and posted by Safe-Sure Care, this can be arranged at a cost of £2.50 per certificate.
Safe-Sure Care will provide the client with handouts and resources via email to the client who made the booking. It is the client’s responsibility to print and supply delegates with these resources and handouts for the booked course. Printed Handouts can be ordered at £2.50 per delegate to cover printing and postage charges.
All prices quoted on the website are full costs, the company presently is not registered for VAT so this is the full price.
(Organisations Only) Payment must be made in full within 14 days of issued invoice, (unless alternative payment terms have been agreed). Failure to pay may result in your places being cancelled or certificates not being issued until payment is received. Payments are required before the course to confirm the booking, unless otherwise agreed by the company. If payment is not received 30 days after the “Invoice Due Date”. Late Payment Interest will be applied and reasonable recovery costs will be incurred at an additional charge of £40, to cover administrations costs and details passed on to credit reference agencies which may affect your future credit rating.
(Self Funders Only) Safe-Sure Care Ltd classify a “Self Funder” as an individual funding themselves to attend one of the courses. Payment must be made in full, in at the point of booking by our Finance Department. An Invoice and receipt for payment will be issued via email. No course information will be provided until payment has been received. If payment is not received within 7 days following your booking, your place(s) will be released.
An Invoice will be issued upon confirmation of each booking and payment will need to be via BACS transfer. – Banks details can be found on the Invoice (please quote Invoice number as reference)
We would like to offer the “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel your booking, please put this into writing within 14 days of the date of booking to:
All cancellations must be acknowledged in writing by Safe-Sure Care Ltd . Please note that if you do not cancel in writing and/or do not attend, fees already paid will not be refunded or transferable and any outstanding invoices will still be due.
Any cancellation made within 14 days prior to the course date (irrespective of when the course was booked) will incur a charge of 100% order value, made payable to Safe-Sure Care Ltd.
In order for Safe-Sure Care Ltd to continue offering high quality training at a low cost fee, any cancellations made outside of the 14 day cooling off period will incur a charge of 100% order value, made payable to Safe-Sure Care Ltd , however Transfer options are available after this period:
All requests for transfers made within 14 days of your booking will be transferred at no cost, however any transfer requests made after the 14 day cooling off period, but up to 14 days before the course date will incur a £10 administrative fee, per delegate.
Any requests for transfers made within and after the14 day period approaching the course date cannot be made and the full charge of the original booking will be incurred. Please contact email@example.com to discuss available options at this point.
In the event that Safe-Sure Care needs to reschedule an Open training course, at least 7 days’ notice will be given and a new date will be provided and delegates will be transferred to the new date at no further cost. If the new date offered is not suitable, then the place/s may be transferred to an alternative course within the same public course location at no cost.
Safe-Sure Care reserve the right to at any time to change the date of an Open Course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Safe Sure Care, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
It is the responsibility of the delegates attending the Open Courses to ensure adequate travel time to the venue is considered in case of traffic delays, accidents, adverse weather conditions, etc. Delegates who arrive late to a public course may be informed by the Tutor that they cannot attend the remainder of the session as they have missed vital information from the beginning of the session. In this instance, the place secured is still payable in full as per the Invoice and payment terms. In the case of the accredited course late entry in not allowed by the authorising body as there is a stipulation that the candidate is required to have a stated number of contact hours for certification so no lateness can be accepted. They will be informed they are not able to attend and payment will be due as stated above in accordance with these terms and conditions.
Training venues for Open Courses will be within an15 mile radius of the town or city of that advertised. Safe-Sure care have the right to change the venue due to the demand of our courses to ensure the venue meets our needs, this may, from time to time, be further and customers will be notified accordingly, however this does not forfeit your contractual obligations to Safe-Sure Care Ltd.
Courses booked cannot be re-sold or offered to any other organisation without the knowledge or consent of Safe-Sure Care Ltd. This may result in the course being cancelled/place/s being removed from the course or if a discounted rate is given, the full price will be charged for the course.
From time to time, Safe-Sure Care Ltd may introduce a discount on particular courses. These discounts may be introduced for a number of reasons, however any places booked prior to the release of this discount, will still be charged at the previously advertised and invoiced rate. If you wish to take advantage of the newly discounted rate, you may book additional place(s) at the discounted rate by quoting the discount advertised at the point of booking.
Failure to adhere to these terms and conditions may result in any discount given being removed.
Safe-Sure Care may occasionally use Associate Tutors, they are responsible for the quality of the training undertaken and shall ensure that the training is performed with all reasonable care, and without limitation is wholly responsible for the training they provide, Safe-Sure Care Ltd will not be liable for any loss, damage, illness or injury to persons or property, however caused, except where such liability is imposed by law. All Associate Tutors will hold the required Professional Indemnity and Public Liability insurance and any professional registrations required for the courses they are undertaking. These details will have been checked by Safe-Sure Care Ltd prior to engaging the Tutor. The Tutors will be responsible themselves for updating their skills and maintaining their own CPD records.
Any views or opinions presented on training sessions, not outlined on the advertised Safe Sure Care course content(s) are solely those of the Associate Tutor and do not necessarily represent those of Safe Sure Care Ltd. If you feel at any point that the training you have received is not up to current best practice and national guidelines, please notify Safe-Sure Care Ltd in writing, within 14 days after the course date so we can conduct a full investigation. For a copy of our complaints procedure please contact firstname.lastname@example.org
Non-Soliciting/Sub Contracting of Associate Tutors.
All Associate Tutors are under a contractual agreement not to solicit or subcontract with Safe Sure Care LTD’s clients. Neither Party shall, for the Term of the Agreement and for a 12 month period after its termination or expiry, employ or contract the services of any person who is or was employed or otherwise engaged by Safe-Sure Care Ltd at any time in relation to the Agreement without the express written consent of that Party.
Neither Party shall, for the Term of the Agreement and for a 12 month period after its termination or expiry, solicit or entice away from the other Party any customer or client where any such solicitation or enticement would cause damage to the business of Safe-Sure Care Ltd.
For any staff member attending one of Safe-Sure Care courses, the employer should ensure that they are appropriately insured under the organisations indemnity insurance for undertaking the training course and any skills or activities that are included in the training session, and that this continues whilst they are undertaking these skills when working back in the clinical setting. For any individually funded courses, Safe-Sure Care Ltd public liability insurance will cover you for attending the course only, but will not extend to practicing the skill after attending if not employed within an organisation with appropriate indemnity insurance.
In House/Onsite Course Bookings:
All Onsite bookings are confirmed at the point of booking a member of staff will confirm the course subject and price with the Client and secure that Onsite session. The Client will receive confirmation that the course has been secured and the company will then source dates. From this point, we offer a “cooling off period” as is your right as a consumer, therefore should you need to use this “cooling off period” to cancel the Onsite session booked, please put this into writing within 14 days of the date of booking to email@example.com. All cancellations must be acknowledged in writing by Safe-Sure Care. Further cancellation terms can be found below in “Rescheduling & Cancellation”.
Clients are to provide a suitable training environment, which adheres to Health and Safety regulations. Ensuring all Safe-Sure Care Ltd representatives are provided with safe and comfortable surroundings with refreshments available for the duration of their visit to the client’s premises.
Safe-Sure Care will provide the Client with handouts and resources via email. It is the Clients responsibility to print and supply delegates with these resources and handouts for the booked course. Printed Handouts can be ordered at £2.50 per delegate to cover printing charges. Please speak with the Safe-Sure Care team if these are required prior to the course so they can be supplied.
Certificates are generated and issued using the Attendee Register from the beginning of the course. These certificates are emailed to the Client who made the booking (unless advised differently). Please ensure that delegates attending the training course completes the Attendee Sheet clearly as any certificate amendments may incur a charge. Should you choose for your certificates to be printed and posted, this can be arranged at a cost of £2.50 per certificate, for accredited courses these are posted and not e-mailed and the cost of the course covers this cost.
Clients are to ensure that the venues details are supplied to Safe-Sure Care Ltd within 10 days of a date agreement and provide details of any special requirements for the scheduled course in the same timescale.
Clients must notify Safe-Sure Care if the address to receive any equipment differs to that of the venue address. Courier charges may apply if Safe-Sure Care is not notified within 7 days before the date of the course.
Clients must ensure that all equipment received is responsibly looked after by the Client until it is re-collected by the Safe-Sure Care chosen courier company.
From time to time, Clients may request a specific Associate Tutor for the delivery of a training course booked with Safe-Sure Care Ltd. Safe-Sure Care will endeavour to fulfil these specific requests, however should the chosen Associate Tutor not be available on the date selected by the Customer, or for any reason the Associate Tutor is unable to teach, an alternative associate tutor of the same calibre and clinical expertise will be sourced to provide the training in their place. This will not detract from the quality of the training or the subject matter being delivered.
All Onsite courses will be invoiced at the time of booking of the course or if it is a regular on going booking on the 1st of the month the booking falls in. (ie. Course scheduled for 14th February will be invoiced on 1st February for payment).
Payment terms are in line with the T & C’s found in the above “Payment section for organisations”
Safe-Sure Care Ltd reserve the right to cancel, reschedule, or hold future courses that are scheduled, should payment for previous courses delivered breach 60 days from their respective due date.
Should you need to reschedule the date of your Onsite course, this can be done easily by contacting firstname.lastname@example.org however in some circumstances, charges may apply. Charges will only apply if we receive notification of request to reschedule within the below time frames:
- 31 or more days notice – 0% charge
- 30-22 days notice – £50 charge per course
- 21-15 days notice – £75 charge per course
- 14 – 7 days notice – £100 charge per course
- 6- 1 days – 80% of the course value
Cancellation within 24 hours or on the day of the course 100% of the course value.
In the event that Safe-Sure Care needs to reschedule an Onsite training course, at least 7 days’ notice(unless circumstance are out of their control, i.e adverse weather, last minute trainer sickness) will be given and a new date will be provided at no further cost. If the new date offered is not suitable, then then the company will work with the Client in sourcing a new, suitable date.
The terms and conditions for cancellations for onsite bookings are same as and in line with those already stated in the “Cancellation for Individuals” section above.
In addition the following additional T & C’s for Onsite/Group Bookings will apply:
Unless otherwise agreed, a date for the Onsite course(s) must be chosen and confirmed between Safe Sure Care and the Client within 30 days of the booked course. If Safe-Sure Care continues to provide availability for the course and the Client is unable to confirm a selected date within 30 days of when the booking was made, or we continue to receive no response from the organisation, Safe Sure Care reserve the right to cancel the course at a cost of the full order value to the customer.
Safe Sure Care Ltd reserve the right to at any time to change the date of an Onsite course or to cancel it altogether if they deem it necessary for any reason or cause beyond the control of Safe Sure Care, such as adverse weather conditions, tutor illness, road traffic accidents etc. An alternative date will be provided at the earliest opportunity at no further cost.
Bespoke Onsite Course Development
Safe Sure Care offer a bespoke course development service whereby a course can be altered or developed to meet your organisations specific needs. The cost of this service is not included within the price charged for the delivery of the course itself and is charged at the point of booking, payable within 7 days of issued invoice, for the service provided of developing the materials to meet your specific needs.
The charges are as follows:
- Mandatory Subject: £199
- Clinical Subject: £299
- Specialist Subject: £399
Should you wish to cancel a course you have booked that requires bespoke development, the cancellation T&Cs above will stand for the “Onsite Course” itself and not the development service. Cancellations for bespoke course development must be received within 48 hours of the booking being placed. Any requests for cancellation outside of this period are subject to no refunds and the invoice for the course development is payable in full and inclusive of VAT within 7 days of being issued.
Staff Participation on Courses:
As part of the contractual agreement all attendees are expected to take a full and active part in the course, including any activities required to gain the required competencies. The tutor will explain the expectations of all participants at the beginning of the classes. To ensure this following conditions are expected to be followed by all participants:
- There is to be a mutual respect for the tutor and all other participants. The course is conducted in line with the Equity and Diversity Act 2010 and it is expected all participants will also uphold these values in any discussion or comments. Anything considered to be disrespectful to either another participant or the tutor will not be acceptable.
- Course times are to be adhered to, any lateness on arrival or from breaks is disruptive to the class. Any lateness more than 15 minutes for a half day or 30 minutes for a full day, will mean the candidate has not meet the required timings to receive their certificate. Please note ANY lateness on an accredited course will mean the candidate cannot continue to attend. The timings for the course will not be changed to suit particular candidates so all attendees should ensure they can attend for the full time of the course before starting the course or should rearrange an alternative date in terms with cancellation conditions already stated.
- There is no mobile phone or use of any other devices to access internet or social media permitted whilst the training is ongoing, with the exception of break times or emergency situations. This includes using the phone or device or simply checking it, neither are acceptable.
- Any courses that requires competencies to be completed, the Tutors decision is final, if a candidate considers that they have been unfair or harsh in the decision they have the right to appeal against that decision in writing to email@example.com or In the case of a course arranged through an organisation this concern should be raised with their organisations line manager for discussion with Safe Sure Care Ltd.
Any candidate to be deemed to be breach of these conditions it is at the Tutors discretion to issue a warning and if deemed necessary the candidate will be asked to leave the course. If this action is taken there will be no refund of the costs of the course as the candidate is in breach of the terms and condition of the contract. Whenever a candidate is asked to leave a course their line manager will be notified or the individual written to, if this is an individual booking by Safe Sure Care regarding the matter it will be at the discretion of Safe Sure Care Ltd whether they will be allowed to attend future courses.